CANCELLATIONS

Cancellations are accepted within one hour of ordering. After one hour the item will enter into the production process queue and can't be cancelled.

RETURNS

Damaged Items

In the unlikely event that your item arrives damaged, we will be happy to replace your item. Photo evidence of damage will be required or the return cannot be accepted.

Undamaged Items

- To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.

- A return must be approved by contacting [email protected]. You will be sent a return form electronically to print and ship with your return. This form will contain the return address to which you'll return your item(s). We will not accept returns without authorization number.

- The return must be initiated within 14 days of when the order was marked as delivered. Item(s) must be unused.

- Item(s) will be shipped at your own cost (buyer pays return shipping). This cannot be refunded.

- They must arrive in "new" perfect condition. Please pack your item(s) securely so that they are not damaged during transit.

- Your refund will be issued only after the item(s) are returned/received in "new" perfect condition.

- Your refund will be returned via the original payment method used in your purchase.

Undeliverable Items

Real Cool Company is not responsible for incorrect delivery information, shipping addresses, or errors with forwarding addresses or holds on delivery. You will be responsible for any additional shipping costs involved for any delivery issues.

If you refuse to have the package correctly delivered to you after such delivery issues, you will be responsible for:

- Additional shipping fees that accrue with forwarding and delivery problems.

- The cost of reordering your product if the original order doesn't return safely to Real Cool Company.

Refused Deliveries

Real Cool Company does not accept refused delivery returns (forced returns). No refunds will be issued.